“We had different PABX systems based on local relationships all over the country. We wanted to pull them all together in one consistent, seamless network. It was the opportunity to streamline our entire sites under one platform and completely upgrade our Call Centre. And, I’m happy to say, the results have been terrific!” Costa Kotevski, IT Infrastructure Manager, HPM Legrand.
“In a business like ours where the reliability of communications can mean life or death, we need a system that delivers 110 per cent, all of the time. The backbone of our company is quality control and I’m pleased to say that our Samsung communications system is a high quality performer. ” John Moncrieff, Managing Director, MONJON Australia Pty Ltd.
“We enjoy a long history with Samsung and also have a strong relationship with Microsoft and were an early adopter of Microsoft Office Communications Server 2007 and Microsoft Office Communicator. So any new PBX had to integrate with and support the Microsoft software, moving the college well and truly into the Microsoft world.” Christopher Topp, IT Manager.
Founded in 1912, De La Salle College is a Catholic Independent school for boys in Melbourne, Victoria. The two campus college, based in the suburb of Malvern, has approximately 1,300 students. De La Salle College is a member of the Associated Catholic Colleges - Victoria (ACC).
"Our recent upgrade with Samsung allowed us to cost effectively integrate our two sites by installing new OfficeServ systems and IP technology while still using much of our existing infrastructure at the original site'" Peter Floyd, Dealer Principal, 1300 Kawasaki
"Over the lifetime of the Samsung Communications solution, we will continue to reap the financial rewards, and we are now in a much better position to expand our communications network in line with the growth of the company" Jeremy Gold, IT Manager, Ray White Double Bay
Employment Directions is a not-for-profit jobs placement, employment and training provider that manages contracts as part of the Government’s Job Network. Employment Directions is located in the Gawler, Barossa Valley, Clare and Port Pirie regions of South Australia.
Vincents is a boutique firm of specialist accounting experts and business advisers with offices in Brisbane, on the Gold Coast, in Sydney and Townsville. The firm has grown significantly and now has 11 partners and over 40 staff. When Practice Manager, Christiane Lamb, started working with Vincents some 8 years ago, Vincents’ telecommunications system had reached its capacity. “We only had a few analogue lines and a fax line so needed to move to a digital platform and open up internet functionality,” she explains. “We’d always had a Samsung system and were happy with the relationship, so we made the decision to upgrade with them.”
EIG Ansvar is one of Australasia’s premier niche insurance companies. Specialising in insuring places of worship and community groups, the company has always placed particular importance on personalised customer contact. Every customer call is answered by a person, not a computer. The ability to fulfil this promise more efficiently was at the core of their requirements for a new business telephone system. Samsung was able to provide a solution which has improved not only the customer contact experience, but the businesses’ in-house communications as well.
Established in 1984, Air Met has become one of Australia’s market leaders in the supply and service of equipment which protects people in the workplace. Air Met supplies their national client base with solutions to the problems of determining levels of exposure to hazardous substances and physical agents in the environment such as asbestos, toxic gases, sound pressure, carbon monoxide and solvents. The company has expanded to incorporate 6 offices and 28 staff around Australia, yet in their own words, their previous business communications system was ‘not keeping up with businesses.
Lane Toyota is a motor vehicle dealership which sells new and used cars from its head office/showroom site in Glen Waverley in Melbourne’s south east. And three kilometres away, the Lane Toyota service division services cars and provides spare parts. A total of 80 staff services this major Toyota dealership across both sites.